As we enter 2024, businesses using QuickBooks Enterprise support to manage their financials and accounting can expect to see several key trends and developments in the support landscape. Getting ahead of these changes and preparing your accounting team is crucial for leveraging the full power of QuickBooks without disruptions.
Expanding Self-Service and Community Options
Intuit, the makers of QuickBooks 2024, are expanding their self-help library and community support channels. The QuickBooks Knowledge Base now covers over 1,500 common user issues with step-by-step troubleshooting. Community forums also enable users to crowdsource solutions from other QuickBooks customers.
Relying more on these self-service resources reduces wait times for one-on-one support. It also provides convenient 24/7 access to solutions. Training accounting staff to leverage these channels for straightforward issues can minimize productivity loss.
Targeted Support Plans and Products
In addition to traditional Assisted Payroll and Enterprise support plans, expect more targeted and tiered offerings from Intuit to suit specific business needs. From enrollment support to getting started with advanced features like Project Costing or Inventory, specialized support packages are emerging.
Proactively assessing areas where your accounting team needs help, and investing in tailored training or support plans allows you to maximize the return on your QuickBooks investment.
Specialization in Vertical-Specific Features and Integrations
With over 40 industry-specific editions, QuickBooks Enterprise caters to a vast range of verticals like Manufacturing & Wholesale, Retailers, Professional Services, Nonprofits and many more.
While Core QuickBooks features remain consistent, industry-oriented workflows, reports and integrations continue to be enhanced. QuickBooks support resources and personnel are also specializing in these verticals.
Identifying industry-specific pain points through support consultants who understand your environment and processes can help uncover the full potential of QuickBooks for your organization.
Proactive Support and Success Planning
Modern QuickBooks Enterprise support emphasizes business success over purely technical troubleshooting. Support analysts now offer proactive planning via Success Planning - laying out step-by-step guidelines for goal-oriented outcomes tailored to your industry and business life cycle stage.
From optimizing finances as a fast-growing startup to automation insights for established businesses, Success Planning ensures your unique business context is factored into ongoing product support. QuickBooks is shifting from passive technical assistance to active strategic advising.
By staying updated on the latest improvements and trends in QuickBooks Enterprise support ecosystems, finance teams can smoothly adapt to changes and leverage the best available resources. A little planning and proactivity goes a long way in unlocking the full potential of QuickBooks Enterprise for managing company finances productively.
